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Shipping, Returns and Refunds

Where is my order ?

You can track your order through our package tracking page: Click here

Is delivery free?

Yes, shipments are free worldwide from 30 euros of purchase.

Our delivery times are 3 to 15 working days.

(Attention, shipments can take up to 28 days due to stock or problems generated by some courier companies, thank you for your understanding).

How do I request a refund?

For any refund request, you must contact our customer service directly, at the following email

You can also fill out the contact form so that we can respond to your request.

Are return costs included?

All return costs and other possible costs will be borne by the customer, except in exceptional cases.

Billing and payments

Is it possible to have an invoice?

Yes, you will receive your invoice automatically after your purchase by email and downloadable in PDF format.

What are the different payment methods?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

How do I know if my payment is protected?

When you buy online with your credit card, all information goes into a secure SSL web page.

Your data is then encrypted by SSL and sent directly to our payment service providers, where your card and transaction will be authorized and approved. Credit card information is not stored on our servers.