FAQs

Shipping, Returns and Refunds

Where is my order ?

You can track your order through our package tracking page: Click here

Is delivery free?

Yes, shipments are free worldwide from 30 euros of purchase.

Our delivery times are 3 to 15 working days.

(Attention, shipments can take up to 28 days due to stock or problems generated by some courier companies, thank you for your understanding).

How do I request a refund?

For any refund request, you must contact our customer service directly, at the following email info@catsyourlove.com

You can also fill out the contact form so that we can respond to your request.

Are return costs included?

All return costs and other possible costs will be borne by the customer, except in exceptional cases.

Billing and payments